The modern knowledge services workplace is often one in which the means of production are controlled by workers, rendering the classic hierarchical management structure ineffective. Knowledge Services Management by Professor Peter Mills, with coauthor Kevin Snyder, takes an inter-disciplinary approach to explain how managers can face this shift and win sustained competitive advantages.

• Combines principles of corporate strategy, human resource management, and organization design in discussing ways in which managers can develop a distinctive competitive edge in knowledge services organizations
• Integrates management, marketing and operations management to address issues facing managers of knowledge services
• Presents secondary differentiation strategies for sustained competitive advantages in knowledge services